Travolier values your privacy and treats privacy seriously. We recognize the importance of maintaining the confidentiality of personal information.
Global Hotelier Pte. Ltd. ("us", "we", or "our") operates the http://travolier.com/ website and the Travolier mobile application (hereinafter referred to as the "Service").
“You” or “Users” refers to you, our users and everyone who uses, subscribes to, publishes through, joins, or visits Travolier.
The “Travolier Service” refers to the applications, platform, website and services controlled, operated or produced by Travolier.
By using the Travolier Service, you expressly consent to the information handling practices described in this Policy.
Service means the http://travolier.com/ website and the Travolier mobile application operated by Global Hotelier Pte. Ltd.PERSONAL DATA
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).USAGE DATA
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).COOKIES
Cookies are small files stored on your device (computer or mobile device).DATA CONTROLLER
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.DATA SUBJECT (OR USER)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
COLLECTION OF THE INFORMATION
Your privacy is important to us and We have taken steps to ensure that We do not collect more information from You than is necessary for us to provide You with our services and to protect your account.
INFORMATION YOU PROVIDE: You may provide to Travolier certain information (often called “personally identifiable” information), such as Your name, nationality, date of birth, email address, credit card number, postal mailing address, and telephone numbers. You may provide us with this information if you use certain services or products from the Travolier Service, enter contests or sweepstakes, or otherwise use the features and functionality of the Travolier Service.
If You are registered as a provider, in addition to the information mentioned above, We may also collect Your identity information, tax registration number and information about Your business, such as the information about Your business license.
If You contact our contact center, We may record Your conversation with us and collect additional information to verify Your identity.
In connection with any transaction and payment services, information, including but not limited to, virtual currency addresses, bank account numbers, billing and delivery information, credit/debit card numbers, expiration dates and security code and tracking information from cheques or money orders may be collected.
We record details of users’ activities with the Service. We log technical information about Your use of the Services, including the type of browser and version You use, last access time of Your account, the Internet Protocol (IP) address used to create the account and the most recent IP address used to access the account, the web pages or sites that You visit just before or just after You use the Travolier Service, the pages or other content You view or otherwise interact with on the Travolier Service, and the dates and times that You visit, access, or use the Travolier Service.
We also may use these technologies to collect information regarding Your interaction with e- mail messages, such as whether You opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about You.
We record users' browsing, buying and donating activities on our platform including but not limited to IP addresses, browsing patterns, behavioral patterns and equipment information.In addition, We gather statistical information about visitors including, but not limited to, browser software, operating system and version, mobile network information, software and hardware attributes, pages viewed, number of sessions and unique visitors.
INFORMATION FROM OTHER SOURCES: We may obtain information from third parties and sources other than the Travolier Service, such as our partners and advertisers.
From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information We may collect at these events includes, but not limits to, user name, address, phone number and e-mail address.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.TYPES OF DATA COLLECTED Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and Last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services on your mobile device when you use our Service at any time by way of your device settings.Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Performance and Analytics Cookies. These cookies collect information about how you use the website, which pages you visited and which links you clicked on.
- Advertisement and Targeting Cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
USE OF DATAGlobal Hotelier Pte. Ltd. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER SINGAPORE’S PERSONAL DATA PROTECTION ACT (PDPA) AND THE GENERAL DATA PROTECTION REGULATION (GDPR)
Travolier collects and processes personal information about You only where We have a legal basis for doing so under applicable data protection law, including under the PDPA. The legal bases will depend on the purpose for which We process Your personal information. This means We collect and use Your personal information only where:
- We need it to provide the Services, and personalized features and to protect the safety and security of the Services;
- It satisfies a legitimate interest (which is not overridden by Your rights and interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process Your personal information to comply with a legal obligation.
We may use Your e-mail address or mobile number for administrative communications such as notifying You of major Travolier Service updates, and to send privacy or security related notices.Travolier uses all of the information that We collect to understand the usage trends and preferences of our Users, to improve the way the Travolier Service works and looks, to create new features and functionality.We may use Your e-mail address to send You newsletter or marketing e-mails. We will ask for Your consent in line with the applicable law when You first provide Your personal information.
Global Hotelier Pte. Ltd. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- For payment processing purposes
- To comply with the law
RETENTION OF DATA
Global Hotelier Pte. Ltd. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
If You have consented to our use of personal information about You for a specific purpose, You have the right to change Your consent at any time. In certain circumstances, You have rights under the PDPA and the GDPR in relation to Your personal information.
- Request access to Your personal information. You may have the right to request access to any personal information We hold about You as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of personal information, and the existence of any automated decision making.
- Request correction of Your personal information. You may have the right to obtain without undue delay the rectification of any inaccurate personal information We hold about You.
- Request erasure of Your personal information. You may have the right to request that personal information held about You is deleted.
- Request restriction of processing Your personal information. You may have the right to prevent or restrict processing of Your personal information.
- Request transfer of Your personal information. You may have the right to request transfer of personal information directly to a third party where this is technically feasible.
These data privacy rights do not apply to Travolier where We process Your personal information as a data processor on behalf of our partners. Where this is the case, any request to exercise Your European data privacy rights should be directed to our partners (i.e. the data controllers).
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
DISCLOSURE OF DATABUSINESS TRANSACTION
Under certain circumstances, Global Hotelier Pte. Ltd. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).LEGAL REQUIREMENTS
Global Hotelier Pte. Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Global Hotelier Pte. Ltd.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
SECURITY OF DATA
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.ANALYTICS
We may use third-party Service Providers to monitor and analyze the use of our Service.Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web: https://policies.google.com/privacy?hl=enBEHAVIORAL REMARKETING
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsGoogle also recommends installing the Google Analytics Opt-out Browser Add-on -https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=enTwitter
Twitter remarketing service is provided by Twitter Inc.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanationPinterest
Pinterest remarketing service is provided by Pinterest Inc.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
OUR SERVICE DOES NOT ADDRESS ANYONE UNDER THE AGE OF 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.